By Deborah Bostock-Kelley
Imagine being in the roofing industry and maintaining a spotless standing in the community for 70 years. Founded in New York in 1952 by Santis Squitiro, Sr., and relocated to Florida in 1974, Acoma Roofing Inc. is a family-owned business in Oldsmar. When son Steve Squitiro joined his father in 1983, it was humble beginnings – the two men and a truck.
Ten years later, Steve’s young brother, Santis Squitiro, joined the family business. Now operated by the brothers, the company prides itself on being recognized for its outstanding customer service and a consistent blemish-free reputation.
Acoma Roofing Inc. is a commercial, industrial, and residential roofing installer specializing in roof installation, repair, and maintenance. They are certified installers and providers of all types of new and re-roofs.
A GAF Master Elite® Contractor since 2008, requiring proper licensing and adequate insurance, a proven reputation, and commitment to ongoing professional training, Acoma Roofing Inc. is guided by the mission of providing only superior customer service. Experienced estimators will come out to a homeowner’s residence and provide a cost-free, no-obligation roof evaluation.
Steve relayed a conversation with a customer that had Santis visiting the property the same day to review the client’s concern.
“I want to have a customer service-oriented mentality, the customer is always right, but that is easier to say and ridiculously hard to do. The fact that we’ve done 60,000 jobs and never had a complaint means we’ve done that. I answer the phone when there’s a problem. The only way to get a bad job is to have something wrong and not notify me. If they notify me, it’s going to be fixed.”
With sixty thousand re-roofed homes since its inception, Acoma Roofing Inc. is proud of its longevity in the industry and recognition for going above and beyond for its customers. Should a problem arise, the issue is taken care of with transparency. In 70 years, the company has never had a complaint filed with the licensing board or the Better Business Bureau.
Whether you seek to know the condition of your roof or have immediate plans to replace it, Acoma Roofing Inc. will give you a roof assessment – an analysis of shingle, tile, metal, and flat roofing roofs.
With their excellent quality artistry and proper maintenance, the average lifecycle of a shingle roof is up to 25 years; a tile roof 20-35 years; a metal roof up to 50 years, and a flat roof 10-15 years. Acoma Roofing Inc. can help you reduce your energy costs and keep water and moisture that can cause severe wood rot and mold. If your Homeowners Association requires roof cleaning, Acoma Roofing Inc. technicians can remove fungus from shingles and tile with safe, effective low-pressure cleaning.
Price should not be the deciding factor when hiring a roofing contractor. Always research your roofing company by reading reviews and checking with the Better Business Bureau and Pinellas County Construction Licensing Board.
Steve stressed that there are several essential questions to ask before hiring a roofing contractor before you make a decision: Do they hire subcontractors? Do they carry workman’s comp with all workers’ names listed? Do they carry liability insurance? Can you get a list of employees working on your roofing job?
He also said to ask if the company trucks will have the business name on them to help identify subcontractors. “We don’t use subcontractors,” explained Steve. “Our people are employees, with healthcare and 401(k) plans. They’re covered by workers’ compensation and liability. They’re trained and certified installers for GAF and other manufacturers. Our trucks are emblazoned with our name, license, and phone number, and our people wear Acoma Roofing uniform shirts. Customers who hire us know they’re not getting subcontractors, and that’s important. Roofing companies who use subcontracted labor are potentially breaking the law and setting up homeowners for liabilities from subcontractors for non-payment to hospital expenses if a worker is hurt on their property.”
Steve recommends not waiting until the rainy season to consider a roof replacement. Storms can delay installation. The best time is October through May, the drier season. As Florida is coming up on another hurricane season, Acoma Roofing does offer emergency service available for damage due to bad storms or hurricanes.
Acoma Roofing Inc. is proud of its involvement in the community and regularly supports the charity organizations in the neighborhoods they serve.
Though eight on Your Side typically covers unscrupulous business practices, in 2017, they covered the feel-good story of Acoma Roofing Inc. and its supplier. Acoma Roofing Inc. and their supplier came to the aid of a family with no roof due to their trust in a dishonest roofer, and the companies replaced their roof without cost.
That isn’t the first time Acoma Inc. has given away a free roof. They participated in No Roof Left Behind to provide a roof to a lucky winner.
Honest business practices, integrity, transparency, and excellent reputation in the industry, coupled with excellent customer service, have helped Acoma Roofing Inc. continue to be a name positively recognized throughout Tampa Bay for over 60 years.
“We provide service respectfully and courteously with integrity.”
For more information about Acoma Roofing, please visit acomaroofing.com, or for homeowners interested in a free estimate, call 727-733-5580.